Return & Refund Policy — Oamya

At Oamya, every piece we send out is chosen and packed with care — but we understand that sometimes a return is simply necessary. Here's everything you need to know about returning an item or requesting a refund.

1. Return Eligibility

You can request a return within 7 days of receiving your order, as long as:

• The item is unused, unworn, and in its original condition
• It's returned in its original packaging, including any pouches, boxes, or protective wrapping it arrived in
• You have your order number or proof of purchase ready

Please note: for hygiene and quality reasons, certain items — such as opened or worn jewelry, custom or made-to-order pieces, and gift cards — may not be eligible for return. If you're unsure whether your item qualifies, just reach out to us before initiating a return.

2. How Refunds Work

Once your returned item reaches us, our team will inspect it to confirm it meets the return conditions above. We'll email you to confirm we've received it, and again once we've decided on the outcome.

If your return is approved:

• We'll process your refund to your original payment method
• Depending on your bank or card issuer, it may take a few business days for the amount to reflect in your account

If your return isn't approved (for example, if the item shows signs of wear), we'll let you know why and arrange to send it back to you.

3. Who Covers Return Shipping

• Wrong item or manufacturing defect — Oamya covers the full cost of return shipping, and you'll receive a complete refund.
• Change of mind or ordered by mistake — return shipping is the customer's responsibility, whether shipping within India or from abroad. The cost of return shipping will be deducted from your final refund amount.

4. Exchanges

If you'd prefer an exchange over a refund — say, a different size or design — let us know when you reach out, and we'll do our best to arrange it, subject to stock availability.

5. Damaged or Incorrect Orders

If your Oamya order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll sort out a replacement or full refund at no extra cost to you.

6. How to Start a Return

To begin a return, simply contact us with your order number and the reason for return. We'll guide you through the next steps.

We want you to feel confident every time you shop with Oamya. If anything about your order isn't right, we're just a message away.